EverythingBranded UK - Leicester

Stuart M.

I would not recommend this company at all. After receiving the order which was not the colour that was on the order form, I said it maybe worth not having two different names for the same colour! Similar is not the same! a concept that they seemed not to understand or care about. Very dismissive of my contact will certainly not be using again and definitely not recommending to anyone.

Lucie A.

Do not use this company. Awful customer service. An extremely disappointing service, made a big order for a work event, firstly the incorrect design was used and I was delivered 80 items that I was unable to use and I was told nothing could be done to rectify the situation, being desperate for the items for an event I had no choice but to re-order, I was given a ‘no fail date’ for completion and delivery that was not obliged. products ended up being too late to even use arriving 2 weeks after the so called no fail date. When chasing up the order I faced a lack of response and when I eventually received a response the willingness to help rectify the problems was non existent. A total joke of a company.

Sarah J.

Poor experience with disappointing customer service.

I placed an order on behalf of a local charity I work for that has supported the most vulnerable groups of older people since the beginning of the COVID pandemic. We have fundraised in order to purchase some pins to show our appreciation for our 'Unsung Heroes' that are our dedicated support workers that have put themselves and their families at risk to support others this last year as Key Workers.

After approving artwork in October 2020 without being informed of the epoxy finish effects on both brand colors and the artwork the pins arrived and we less than disappointed with the quality. We had not been told the finish would tarnish the colors and the artwork did not give a true reflection on the size of the font on the pin. Therefore we went back to Everything Branded with our concerns to which the Sales Manager offered a £100 contribution towards another order if we wanted to replace. We accepted this as funds had been raised to ensure all Key Workers were recognized with a pin. This was agreed in January 2021. Since then we have been emailing, calling and trying to get a resolution on the status of the revised artwork in order to approve and place the order. To date we still have received nothing. As a result our workforce of Unsung Heroes continue to go unrecognized and donated funds wasted.

It has been disappointing to say the very least and from my experience i would not recommend placing an order as a business or charity.

Jennifer R.

Avoid this company. Once payment is made, their customer service becomes appalling with a total lack of communication. We placed an order well in advance, clearly communicated our deadline, and were assured it would be a 'rushed order' and 'express'. It has been three weeks since then, and we still have no tracking information or updates. Normalya, our initial contact, was completely unable to provide any information throughout the process. When Jake took over, the same lack of communication continued. The artwork approval process was tedious, lacking attention to detail, and required several attempts to be understood and agreed upon. Save yourself the hassle and look elsewhere.

Manita G.

Ben Jones's service at Everything Branded was amazing. He was very patient with me and the changes I needed. Accommodated for everything I asked for. The product turned out better then I imagined. The turn around was unbelievable. My client needed embossed notebooks with engraved pens in a short period of time and they delivered without a hiccup. I will definitely be going back to Ben for more merchandise in the future. Thanks again Ben Jones.

St. C. C. F. O.

Fantastic customer service!
Had a problem with a manufacturer defect in a bluetooth speaker i ordered. My account manager, Brett Bunting, worked to find me a solution in time for my event. He was understanding of my frustration and was a pleasure to work with. Will definitely use them in the future!

Paul M.

Absolutely fantastic service. Made an initial online enquiry within a short while Vish had called me to clarify details and provide the quotation. A mock up was provided using an image from my website with the quote. Estimated 10 working days to delivery, within 5 working days they were here. Fantastic thoroughly professional service from start to finish and I will definitely be using them again

Peter L.

Purchased A5 notebooks. Price beat two other suppliers for identical product. Magdalena did a great job through the quote process and made sure my delivery arrived when I needed it (one day earlier than expected). Thank you.