Nationwide Building Society - Rochester

Kevin K.

Really impressed. I try to have the least contact with banks as possible but the service we received when setting up a joint account today, was truly excellent. Chloe was friendly, professional and very knowledgeable on all the products we enquired about. Made the whole tedious process a lot more bearable. The branch was clean, the line seemed to be moving at a perfectly adequate pace and the other staff members we spoke to were all very helpful. Highly recommended

Keith P.

Wonderful staff.
They are, however, clearly up against it now they are the only bank on the high street.
I, like so many others, have come over from NatWest and I’m clearly not alone.
Nationwide need to recognise this and update their Store / Staff situation accordingly to be able to provide this extra footfall with the fantastic service we’ve come to expect.

Robert J.

Fantastic service from all knowing and always willing counter staff. Realistically with this standard of service patience will sometimes be required, particularly now all the banks are deserting Strood. The mobile App. is fantastic as is internet banking using a desktop PC.

John S.

I have been a Nationwide customer for over 30 years.
I should have written a 5* review years ago ...... better late than......
In the last couple of weeks, I have needed face to face help with account concerns . The staff here at the Strood branch are WONDERFUL - polite, friendly, accommodating, and professional to the MAX.
It turned out both concerns were of my creation not the NWs, but despite this, the staff involved were superb.
Sometimes an onscreen chatbot or telephone call centre is NOT what is needed, but a friendly face on a person who wants to help you IS!
Thanks again.
Btw If the NW needs a face for an advertising campaign, then I'm your man.

Ashers

I choose my time to go to this Building Society as it is always busy. So left it until after lunch, when I arrived there was two people being served and one in the queue. I was standing there for 30 minutes. Absolute joke. One of the assistants was going through in fine detail of ISA’s. Come on people! Make an appointment, sort out your system. By the time I left there was 8 people waiting, all rolling their eyes. Definitely moving my account to a more efficient BS.

Janet W.

We would very much like to thank Donna and her colleagues for helping us 'two old wrinklies' earlier today. It was very much appreciated and your customer service was excellent. Thankyou.

Jason D.

Recently moved my current account over to nationwide using the switch service and must admit I was a bit concerned beforehand but I can honestly say I had no issues what so ever and was kepted up-to-date very frequently.

Since moving my current account here I have sinced opened more accounts and can honestly say I am very impressed and so glad I made the move.

More importantly there are lots of nationwide branches about which is another reason why I moved over and have been very friendly and helpful staff at the branches I have visited so far.

One happy customer with a few accounts at present 😁

Ken W.

On the phone for 57 minutes before an answer
Needed to find out why I can't transfer some money to my normal bank account without resorting to using a Card Reader that I don't have.
Girl on the phone was completely not listening to me so eventually I had to very rudely expressed my frustration had to hang up. Well done nationwide for not listening to what i want , not what you want