Max Spielmann - Doncaster

christopher W.

This was the best customer service I’ve received in years. Called to have 2 digital pics turned into prints. I had no idea how to operate the machines. Louise guided me through how it works in a very professional and friendly manner. She had a great sense of humour which she maintained even though the shop was very busy.
She is a gem and an asset to this business. I wouldn’t go anywhere else.
She would be an excellent training site.

Samuel C.

Over the last few months, I have visited Max Spielmann (Tesco) in Balby regularly. I have always been guided and supported by Louise in printing photographs , scanning old photos and choosing photo frames.

She is knowledgeable about the products she has available and clearly enjoys interacting with customers and taking pride in her work.

I am always happy to visit the store and see Louise and her colleagues. They are a credit to their families and the company.

Claire G.

I brought my son in today for a photo shoot and Louise was absolutely amazing with him, she engaged with him and made a shy boy feel very confident and happy. Honestly am so greatful to her for giving him such a confidence boost. I also had my passport photos done aswell and again Louise was amazing, extremely professional and very friendly. I would highly recommend.

Daniel S.

We visited this branch for a photoshoot as we had a fantastic experience with it when our daughter was born almost 3 years ago. Unfortunately the same can't be said about this visit. We arrived with our newborn son and two older daughters, but it seemed like the woman working wasn't interested in helping us. First, she tried to recommend us going to a different branch (ASDA near the Doncaster Dome) as they have "better facilities than us" then when we decided we wanted to stay where we were, she told us the card machines were all down so they'd be taking cash only. I asked how much cash I needed and she told me the amount. So I went to withdraw cash, but when I came back I was told I didn't have enough as I would need extra for the "photoshoot" - so I had to go back to the ATM a second time.
Then she was huffing and puffing when she was setting the photoshoot up, moving props and items around without asking for our input on what we'd want in the photos. She was complaining to us about how she had little to work with and again, tried sending us to the other branch as their props are "better". Then after five or so minutes of struggling to get decent photos of our newborn son, she told us the camera and the backlight weren't working properly and said she can't do it, so we'd "have to go to the other branch" - but she did tell us she'd contact her colleague there and we'd have a 50% discount off of the photoshoot for the inconvenience.
So we reluctantly left to visit the other branch at ASDA (near Doncaster Dome) - only to be told by the lady working there that she hasn't received an email about the discount. She then proceeded to tell us we have to be quick as she was about to go on her dinner break, so everything felt rushed. The props used there weren't really to our taste (a summer backdrop and an inflatable palm tree) so we opted to not use any of them - we ended up paying for the photos (the Gold photo package) but the quality of them isn't anywhere near what we expected - some are a bit blurry and out of focus, and the lighting isn't great either
Overall a thoroughly disappointing experience, especially after we championed it when we went over two years ago for the same thing

Jordan S.

We arrived at this store at 5:30. We asked the lady to print us one thing and she refused and said she finished in 20 minutes and wouldn’t have time. We just needed one thing printing and bearing in mind you state you are open till 6oclock 30 minutes should be more than enough time. Really disappointed and upset as we have made the trip here with plenty of time before closing only to be refused the service because the lady couldn’t be bothered to help us.

Ann R.

Louise was absolutely amazing today when I called in to print some photos. It was a very lengthy process, I couldn't access the system at first, eventually selected photos but some were unsuitable for landscape, then machine ran out of paper. Meanwhile Louise had a photo shoot and a queue of people all needing her attention. In addition to this she was clearly in pain but throughout remained professional, cheerful and helpful. I have to say I am incredibly disappointed with the management at Tesco. Despite the photo shop being very busy no one was sent to help Louise. I was there for an hour and a half as were some of the other customers. Staff and customers deserve better than this.

Elisha G.

Had a lovely experience at Max Spielmann today, Louise was so helpful in taking my photo and checked it met all the requirements for me. Would definitely come back here!

Nichola P.

Went in for the other house, passport photos, Louise Was very happy to help very polite very engaging would recommend when needed