B&Q Halesowen - Halesowen

Cringe D.

Good sized store and staff are friendly enough. However everytime I come here lately theres always stock issues. They ran out of applicator guns on a prior visit. Today I asked for an item, they said they had 3 in stock, then they couldn't find it, i left after ordering one for next day collection only to be told after driving through a bunch of roadworks its ready to collect and they found the item is actually in stock. Click and collect service is awful too, long wait, 'I'm here' button has been broken for ages so you have to grab a member of staff anyway. Please consider collection lockers or a permanently staffed counter, if Argos can do it so can you guys. Needless to say after driving back through roadworks I was fuming. Other than the awful stock issues, decent store.

bahareh M.

Looking for compost? Pots? Planet?

As someone who really enjoys plants and gardening, I usually get my compost from Lidl since it’s close to where I live. But it hasn’t been in stock for a while, so I decided to check out B&Q instead.

I have to say, it was worth the trip. The compost selection at B&Q is much more diverse — and surprisingly, even more affordable than I expected. It definitely made me feel like going a bit further was worth it for better choice and value.

That said, I was a bit disappointed with their selection of indoor plant pots. The variety in sizes and colours was quite limited, and I couldn’t find exactly what I was looking for. Still, overall it was a good experience and I’ll probably go back for compost again.

Liz N.

You get everything to do with your home deco in one place. Wonderful staff service. I was saved by Mr Smarma at the till, what a wonderful gentleman, thank you so much for your service. Because of your welcoming attitude and professionalism, we shall return, and also tell others how great you were with customers.

Tony D.

Very helpful staff around the store and at the trade point checkout. The cutting of sheet material staff are absolutely 💯 % brilliant. Nothing to much trouble from helping with heavy sheet materials onto the trolley down to cutting large quantities and stacking back onto the trolley. Very much appreciated Rich, Van, Naz, Leon, Tom and Rob

Carol C.

Went to Halesowen branch today saw a lovely garden set that had been reduced I couldn’t see any other than the display model so I asked Abbie if she could help . She was extremely helpful and spoke to the manager about being able to purchase it . She then found out the dimensions so we could check if we could get it in our car put a sold label on it and told us which till to go to so we could pay as it was obviously much too big for the trolley Excellent customer service , oh and the lovely lad that served me at the till was so friendly and deserves a mention too

Adam F.

I must say, Reece from the hardware department did a fantastic job, from taking my initial call, responding to my query about a certain product, listening to my problem, finding an alternative more cost effective solution, then advising me to find him when I got to the store, then walking and talking through the product and what was best for my problem, it was fantastic. He gave me the right tools to do what I needed to do. Very friendly, informative and a genuine guy. Big shout out to Reece. Deserves a promotion.!!!

Leanne R.

Visited the store yesterday and was greeted by a lovely lady, Davina. she helped me pick out house plants, her knowledge and customer service was exceptional. Thank you

Harvinder S. B.

Friday 10th October 2025 purchase. Manika, possibly spelled Manibla (apologies if I have spelt her name wrong)! Was an absolute star, not only was she polite, friendly and professional. I forgot my discount code at home, and she advised me to buy my doors one at a time, rather than in one transaction. This actually saved me more money than my discount code would have. Thank you!