Direct Ferries - Ipswich

Address: 2-3 Three Rivers Business Centre, Felixstowe Rd, Ipswich IP10 0BF, United Kingdom.

Website: directferries.co.uk
Specialties: Ferry service.
Other points of interest: Wheelchair-accessible car park, Wheelchair-accessible entrance.
Opinions: This company has 5848 reviews on Google My Business.
Average opinion: 4.3/5.

📌 Location of Direct Ferries

Okay, here’s a comprehensive overview of Direct Ferries, presented in a formal and helpful style, adhering to the requested format and incorporating the provided details:

Direct Ferries: Your Reliable Ferry Service Provider

For travelers seeking a straightforward and dependable ferry service, Direct Ferries presents a compelling option. This established company operates with a clear focus on providing seamless transportation across the UK and European waterways. They’ve garnered a significant reputation for efficiency and customer service, as evidenced by their impressive online presence and consistently positive reviews.

Location and Contact Information: Direct Ferries maintains its headquarters at 2-3 Three Rivers Business Centre, Felixstowe Rd, Ipswich IP10 0BF, United Kingdom. While they don't publicly list a telephone number, their primary point of contact is through their website. You can reach them and explore their services at directferries.co.uk.

Specialties and Services: The core specialty of Direct Ferries is, undoubtedly, the provision of ferry service. They specialize in routes connecting the UK with destinations in Europe, primarily focusing on passenger and vehicle transport. Their website clearly outlines the specific routes available and the types of vehicles accommodated.

Key Features and Accessibility: Direct Ferries prioritizes accessibility for all travelers. They offer a wheelchair-accessible car park, ensuring convenient access for those requiring assistance. Furthermore, the main entrance is also designed to be wheelchair-accessible, reinforcing their commitment to inclusivity. This is a crucial consideration for travelers with mobility concerns.

Customer Feedback and Reputation: Direct Ferries boasts a substantial number of reviews on Google My Business – currently standing at 5848. The average opinion is a highly respectable 4.3 out of 5, demonstrating a strong level of customer satisfaction. This positive feedback highlights their reliability and commitment to a good travel experience. It’s worth examining the reviews themselves on the Google My Business page to gain a deeper understanding of customer experiences.

Here’s a summary of key points in a table format:

Feature	Details
Website	directferries.co.uk
Location	2-3 Three Rivers Business Centre, Felixstowe Rd, Ipswich IP10 0BF, United Kingdom
Specialties	Ferry Service (UK to Europe)
Accessibility	Wheelchair-Accessible Car Park & Entrance
Average Review	4.3/5 (Based on 5848 reviews)

Additional Points of Interest: Beyond accessibility, Direct Ferries demonstrates a commitment to providing a comfortable and efficient journey. While specific details about onboard amenities are best obtained directly through their website, their focus on reliable transport is a key differentiator.

Recommendation: For individuals or families planning a ferry trip to Europe, Direct Ferries presents a worthwhile consideration. Their commitment to accessibility, combined with their significant positive customer feedback, suggests a reliable and user-friendly service. We strongly encourage potential travelers to visit their website at directferries.co.uk to explore their routes, check schedules, and secure their booking. Don't hesitate to contact them directly through their website to discuss your specific travel needs.

---

Would you like me to elaborate on any specific aspect of Direct Ferries, such as particular routes they offer, or perhaps compare them to other ferry companies

👍 Reviews of Direct Ferries

Simon D.

1/5

Strongly recommend avoiding Direct Ferries and booking directly through ferry companies. With Direct Ferries it will (probably) all go fine until it doesn't.
A few highlights to note -
- If you take their cancellation insurance you need to provide 48 hours notice. This isn't highlighted so be aware.
- In my case, I paid for a change of date but when it came through the dates were different from what I paid for. Of course, you don't expect to be sold a different product from what you paid for so I didn't triple check the email.
- Their custumer service is chat only, through the app. They disappear when the hours are over leaving issues unresolved. In any case they need to call the ferry operator and are on hold to them like everyone else.

In short - just avoid these guys and book directly with operators (even if it looks like they got you a good deal).

samantha S.

5/5

All good. Easy. Just not sure if we are taking the same car I’ve said we are going in. It all depends on what the car fire place give us. So I hope we can change that. Otherwise great service.

Maria B.

5/5

We have been using this site for our Ferry Bookings to and from France for a year or so now, and we are delighted. Booking is easy, communications are straightforward and accurate. We were alerted about recent problems due to storm Darragh affecting sailings. Overall an easy service that we are happy to use again and again. In fact, we have just booked again for February 2025!

Peter R.

1/5

I booked and paid for a return trip Dover Calais via P&O on 17-21 September 2025. I get an email this morning stating and I quote, “we are processing your request to cancel your booking”. This statement is a completely false, I did not request a cancellation, in fact I booked a fully flexible ticket and if these sailings were not available I would have simply changed the booking. I checked on the Direct Ferries app and the exact same booking is still available at the same price, so why cancel my booking with no contact or explanation?
I have tried to get in contact with company, all you get is a bot via their app, which is useless obviously has no empathy. I have been told that at some point, they may contact me about my complaint. I have contacted them via email and left my mobile number so they can explain in person what exactly has occurred in this instance. Should Direct Ferries take the time to resolve this matter in an amicable way, I will alter this review to a more favourable one.... Read more

Adrian M.

1/5

Such a bad experience with DFDS..next time will be definitely a different company as I have 2 hours and 10 minutes in queue and still no one come at least to tell us what’s happening.. supose to be half hour ago in Dover. Shame on you DFDS

Mike L.

4/5

Booking was fairly straight forward but the confirmation email attachment had to printedb out over 5 A4 pages because my computrere (a Mac book Air using Office software) refused to allow me to do anything else.Please remember that not everyone has a 'smart' phone! Mike

Kate D.

4/5

Easy to use site for a quick booking. Would prefer to have all costs known at the beginning rather than ad a £4.99 charge at the end

Trynda E. A. (. N.

4/5

It's easy to miss alternative date when booking, would be mice if they were bolded or underlined to show what has changed exactly. Nice to be able to select different outbound/inbound ports when looking at booking options.