Pygmalion Interiors - Hook

Belin G.

I recently engaged this company to supply and install four-bedroom wardrobe doors with surround framing. Unfortunately, the resulting experience was deeply disappointing.
Despite clearly specifying the type of doors I wanted, on two separate occasions, and receiving verbal confirmation at the time and a quote for exactly that, two of the doors they installed were not correct. When I raised the issue, they denied any mistake and initially attempted to shift the blame onto me, which was both unprofessional and frustrating.
I then reminded them what they had quoted for. Their poor professionalism was displayed again when they then stated that they would not have designed doors like I wanted. They then offered a full refund, an implicit admission, in my opinion, that they had indeed made a mistake.
I did state that as the customer it is my choice as to how I have the doors designed and I accepted the refund, and they returned to remove the installed items.
I would also add, the workmanship was poor: joints were misaligned, and they used nail pins on pre-finished surfaces, claiming they would be filled but admitting they might not be completely hidden. One of the wardrobe doors was damaged, having a piece of the prefinished surface chipped out and a was cut with a knife when they removed the protective covering. This particular door was installed and was simply left in place without any acknowledgment or plan to replace it. To top it off, a coffee cup stain was left on the carpet with no mention or offer to clean it.
I would not recommend this company based on my experience. The lack of accountability, substandard workmanship, and poor customer service were unacceptable.

I have only put one star as this is the minimum to be able to post this review. I would not have given any stars if I did not have to.

Anna C.

Over a 5 year extensive building and refurb project, Pygmalion Interiors have held my hand and managed every possible facet for me along the way. Their knowledge and expertise are 2nd to none with wisdom that only comes with years of experience. Absolutely delightful to deal with in every way, and totally trustworthy. I couldn't recommend them more.

emma C.

Excellent!!! We couldn't be happier with our wardrobes. The quality of every detail is just excellent. Pygmalion represents a bespoke approach for high end quality furniture. Thank you guys.

Hannah W.

Great quality - many thanks!

Ravinder S.