Rapanui Clothing - Freshwater

Jimmy Vales

LOVE this brand. Discovered them through a collaborative sweater sold by Vivobarefoot.

The quality of their products is exceptional while feeling “natural” and absent of those toxic odors that persist even after multiple washes.

Nothing I’ve purchased from them has presented any size or quality assurance issues. My one and only issue was not their fault, yet they went out of their way to make me happy even though the fault was on USPS (Thank You, Helen!)

Again, love this brand and will be happy to support them for many years to come. The world needs more companies like this. Treats the world and their customers with a conscience. Plastic-free packaging and very attractive at that.

David

I made an email enquiry regarding a return that had been delayed in the postal system. Helen responded promptly and was quick to reassure me. She processed a refund straight away.
Rapanui certainly understand the importance of great customer service and I would have every confidence in ordering from them again - thank you.

Sutandra Chatterjee

As a Xmas gift for my sister I.bought a cotton cardigan.

Sadly it did not suit my sister so I had to return it.

Both during buying and returning the agent Helen was very helpful.

I got the refund without hassle.

Thanks to the excellent customer service.

Ben Davison

I really like their clothes and have multiple articles from them that I wear weekly. My wife also is a big fan and also wears their stuff frequently. They wear well and fit my long arms better than most brands. Though what really impressed me is when I had a sweater that didn't fit well (my fault, wrong size ordered) and I sat on it past the allowed return date. I emailed to see if they could help me and Helen was an absolute joy to work with. She helped me figure out the return and promptly got me a refund.

So bottom line - great clothes that wear well and a good company that has real people working there who you can talk to and reason with if something isn't right.

William McDevitt

I ordered some clothes as a Christmas present, hoping they would arrive on time. On contacting the customer service team, I learned that due to the high volume of orders, my parcel might not arrive on time. However, the customer service team went above and beyond to help me. They were incredibly understanding, proactive, and genuinely committed to making sure I got my parcel on time. Thanks to their fantastic effort and dedication, my parcel did arrive on time, and I couldn’t be more grateful for their excellent support. This kind of exceptional service is rare, and I truly appreciate it!

Damian Collins

Really impressed both with the clothes and service. First class customer service after a delivery issue (post offices fault). A new one was dispatched the same day for next day delivery. Nothing was too much trouble.
Would highly recommend. Love the clothes too: high quality, perfect fit.
Thank you.

Sarah Long

I needed to 'chat' to a real person for some advice. Very quickly, my emails were answered and my query sorted. Options (regarding delivery or pick up) were offered and my order sorted and despatched immediately. Friendly, helpful, problem solving staff. Helen you were brilliant.

Sophie Palmer

I had to return a bag due to faulty fastenings - the process was smooth and easy, and Helen was really helpful. Appreciate your patience in how long it took me to return properly! Thanks so much. 🙂