liam P.
2/5
I worked here twice across 3 campaigns. First back in 2021 on the uswitch campaign and then 23/24 across bt mobile ret then bt value.
First time around it was alright, every other Saturday and only once in 6 weeks would you get two days off in a row, that was my biggest issue at the time. Felt the target was a bit unrealistic, hard to try and convince someone to pay an extra 40 quid a month for gas and electric considering they would get no different service. Left just ad the energy crisis hit, call flow before that wasn't too bad easily had a bit of time etween calls to catch your breath collect your thoughts ect even as the crisis hit we basically had a script as all deals were gone, back to back calls but no pressure to try. Training was good, 2 weeks of it to catch us up to speed, how to talk to customer how to deal with their questions based on this experience I'd say it was good.
Second time was totally different, training was lack luster, 2 weeks and 3 days, spent the first week playing solitaire on the computer and doing stupid quizes, the rest of the time the training was really rushed, I asked for extra help with the systems as I wasn't confident somehow ended up playing crosswords. Once on the floor I was extremely nervous however I got an amazing amount of support and soon enough everything clicked for me, I became really good at the job getting sales, smashing target and enjoying myself. Team leaders were good, plenty of wait time between calls (so much so we used to watch youtube or Netflix) again to catch breath and regain thought, used to average about 12 calls a day. However the same can definitely not be said when it got changed to value. Training was incredibly quick, we had to learn a new system and was given a total of 1 hour to learn how to use it. Back to back calls, no time to rest or recover, we were often told we were not allowed to give customers cheaper prices, team leaders again can't say negative things about however their mangers were awful, one of which did not know how to use the system herself. Used to get about 40 calls a day far more than what inwas used to, inwas sacked from the company for "being late" despite the instances they brought up they recognised I was at my desk before my start time and there was system issues preventing me from getting logged on in time. It just became miserable to work there everyone's mood changed it went from being a joyful place to work to just being depressing. People with medical or mental health issues do not get any support simply told if they can't do what is required they are not fit for the job.
I used to recommend this company to people however due to my experience with the bt value campaign I now advise people to stay away from it. Such a shame really.
