ROCK - Bridgend

ROCK: Your Trusted IT Solutions Provider

For individuals and businesses seeking reliable and comprehensive computer support, ROCK stands as a premier provider of IT services. Located at Address: 27-28 Old Field Rd, Pencoed, Bridgend CF35 5LJ, United Kingdom, and reachable at Phone: 3442722288, ROCK offers a holistic suite of solutions designed to optimize your technological landscape. Their website, rock.co.uk, provides detailed information about their services and capabilities.

ROCK specializes in a diverse range of computer support and services, acting as both a computer consultant and a dedicated provider of computer security. They cater to a broad clientele, from small businesses needing basic troubleshooting to larger organizations requiring intricate security implementations. The company’s core competencies encompass network administration, data recovery, hardware and software repair, and proactive cybersecurity measures.

Key Features and Services:

• Comprehensive Computer Support: ROCK offers immediate assistance with hardware and software issues, ensuring minimal downtime and maximum productivity.
• Expert Computer Consulting: Their team of experienced consultants provides strategic advice on IT infrastructure, helping clients make informed decisions about technology investments.
• Robust Computer Security Services: Recognizing the critical importance of data protection, ROCK delivers tailored security solutions, including vulnerability assessments, penetration testing, and incident response planning.
• Online Appointments: Clients can schedule appointments conveniently online, streamlining the support process.
• Onsite Services: For more complex issues, ROCK provides responsive onsite service, ensuring rapid resolution.
• Language Assistance: ROCK understands the value of clear communication and offers assistance in multiple languages.

Accessibility and Inclusivity

ROCK is committed to providing an accessible and inclusive environment for all clients. The facility adheres to the highest standards of accessibility, featuring:

• Wheelchair Accessible Entrance: Ensuring ease of access for individuals using wheelchairs.
• Wheelchair Accessible Parking Lot: Convenient parking options are available for wheelchair users.
• Wheelchair Accessible Restroom: A fully accessible restroom is provided.
• Wheelchair Accessible Seating: Dedicated wheelchair seating is available in all areas.
• Gender-Neutral Restroom: A gender-neutral restroom offers inclusivity for all.
• LGBTQ+ Friendly: ROCK fosters a welcoming and respectful environment for the LGBTQ+ community.
• Transgender Safespace: The company operates as a trans-safe space, prioritizing the well-being and dignity of transgender individuals.

Client Feedback and Reputation

ROCK has garnered positive feedback from its clientele, reflected in its 45 reviews on Google My Business. The average opinion is 3.8/5, demonstrating a generally satisfied customer base. Clients consistently praise ROCK's responsiveness, technical expertise, and commitment to customer service. Here's a summary of common themes from the reviews:

Other Points of Interest: In addition to the services listed above, ROCK offers a range of additional support, including proactive monitoring of IT systems, regular software updates, and data backup solutions. They prioritize building long-term relationships with their clients, providing ongoing support and guidance to ensure their technological needs are consistently met. Furthermore, their commitment to security extends beyond reactive measures, incorporating preventative strategies to minimize the risk of cyber threats. ROCK's team is continuously trained on the latest security protocols and technologies, guaranteeing that clients receive the most up-to-date protection.

ROCK’s dedication to computer support and its comprehensive approach to IT solutions make it a valuable partner for any organization seeking to leverage technology effectively. Their commitment to accessibility, inclusivity, and client satisfaction sets them apart in the industry. For those seeking reliable and professional IT services, ROCK is undoubtedly a recommended choice.

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👍 Reviews of ROCK

Paul D.

5/5

We have worked with Rock IT for around 8 months and have been extremely satisfied with everything they have done. They have delivered on all of their promises and it feels like things are still continuing to build. They have been quick to respond generally but overall have seen a huge improvement to our systems after their initial review. It feels like a lot of the smaller day-to-day problems, network drop-out, slowness issues have now gone away which I thought were just normal. They have helped me many time personally but it's nice to be getting good reviews from our staff who have previously been unhappy.

Oscar T.

5/5

We’ve been with Rock going on a year and have been happy with their service from the off. Their attention to detail, quick response to requests, trustworthy advice, and professional attitude is a breath of fresh air in an industry where real customer service is very hard to find. The engineers we speak to each day and the engineers that come out to our UK offices have always been exceptionally knowledgeable and wonderful to deal with. Superb

Jaimin

5/5

We have been with Rock for 4 months and since our very first Zoom with Brandon my team have all been extremely pleased. Their staff are very knowledgeable and professional and have helped us enormously during lockdown. So far they have over delivered in all aspects including technical support and whilst carrying our first few IT installs. I'd confidently recommend them to anyone looking to improve their IT and information security.

Pam F.

5/5

We use Rock for all our IT services but recently had exceptional service from David Oates. On the weekend of our CRM migration there was an issue exporting and decrypting data which threatened the whole migration.

David was put on the job and worked hard liaising with contacts at the source system provider and the new provider. He worked all weekend co-ordinating all parties and successfully got the data to the migration team. Our whole migration was at risk until David stepped in and saved the day.

Thank you David!

Steve S.

1/5

We received a marketing email from Rock.IT spelling out how great they were and inviting us to ask for a chat and quote. Having provided an outline of what we had and what we were looking for we were promised a call back at a specific time/date. All we got was a postcard - again telling us how great they were - no call and no response to follow up emails sent.

Fine if you don't want to do business but at least have the cojones to say so and not have someone hanging around waiting for your call.

Pro-active service? Fast response times? Sorry, Rock.IT, you don't cut it.

Simon T.

5/5

I would like to express my gratitude to everyone at Rock IT. They have been incredible since the day we started using them. A friend of mine gave me their details and I constantly tell them how them referring us to Rock IT has improved our IT and our business 🙂

Debbie F.

5/5

We've been with Rock for 10 years this month! We have watched them evolve from a small IT support company into our full technology partner. We're very grateful to everyone there and would recommend them to anyone.

Susie D.

5/5

We have received a very professional IT support from RockIT for 2 and a half years. We will continue to recommend them to all our partners and our clients due to their superior level of support. We have used a few other IT Support companies but before using RockIT we had an internal team for several years. RockIT have helped us massively because of their knowledge and experience of technology and not just IT. We worried when we outsourced to RockIT as we thought they may be less responsive than our internal team. This has actually proven not to be the case as they have a greater number of staff than the internal team and can offer almost immediate response to tickets. We also benefit now from out of hours support which was always done ad-hoc or at a push. I would recommend the team at RockIT to anyone looking for a more professional IT Service.