TownsWeb Archiving Limited - Kettering

Christopher D.

I approached TownsWeb to handle the digitization of a collection of family archives. Based on the their website, they appeared to offer comprehensive services including scanning and transcription of old journals and letters. While the quality of the scans was good, I found the project management to be mediocre at best. As the project was handed off internally between teams, I found myself having to re-explain details and decisions which had been previously decided. Invoicing was opaque- an estimate would be provided but would often not include VAT, and then invoices would be split up without line item explanations, making it difficult to track final costs against original estimates. Most disappointingly, the transcription services fell far short of expectations. I've included an example of an output from a journal which is largely non-sensical. Be wary of the upsell of capabilities by the sales team.

More attention to improved internal processes would lead to a vastly improved experience for the customer.

Lynne

There was once a vision in sharing Lymm's vast history and heritage. Now this vision has took this 'sharing' to a new level with the launch of LyDiA, the Lymm Digital Archive.

Working with TownsWeb Archiving and their latest PastView software, this now provides an intuitive and user-friendly interface. It brings these fascinating old pictures to life whilst providing the ability to add digitised books, 3D objects ... and that all important story!

But more importantly, it is about securing our history for future generations, particularly as so many people have old photographs of historic interest to us.

Also TownsWeb really are a good company to work with ... nothing is ever too much trouble to explain or advise, and to me, that's so important ...

The H.

We couldn’t have a hived so much for our Lymm Archive on PastView without Townsweb’s excellent product and support.

daniele M.

All good

Zoë