Zero Signs - Crewe

Philip L.

Fantastic service, they turned around some Decals for a boat we are building in less than 24hrs at short notice. The decals are great quality and our customer is now very happy. Thanks to the team at Zero for the quick and easy service.

Wendy D.

This disgusting firm have blocked the pavement with barriers illegally putting lives at risk. They council made them take it down but they have done it again. It is feet away from a doctors and ill patients are forced onto a busy road some are blind and some in wheel chairs this man is a disgrace as the council has told him what he is doing is illegal. Its all over tictok and social media local councillor has been advised and a audit is needed on this firm even his website was blocked by security software as it was capturing password and data

Rick C.

Ben was very helpful and the team on collection. I needed two pieces of acrylic cut to size. Very decent price too. Cheers lads!

Jamie S.

We use Ben and the team on a regular basis, they do everything you expect from a professional print company. Competitive prices, high quality printing and excellent customer service.

Flexible around our needs, and on the odd occasion tight deadlines they work hard to hit the tight deadlines that our customers sometimes give to us.

Richard E.

Great company, we recently had an industrial sign replaced and cannot fault Geoff and his team, quality product/installation, excellent customer service and competitively priced, highly recommended.

Angela B.

Very impressed with the fast communication, the skill of the installer and the finished result. Would highly recommend.

KATIE V.

Excellent service and signage products. Always quick to respond to requests and deliver/fit the orders. 5* Quality and Service. Thank you Geoff, Ben and Team.

Linden A.

Having visited Zero signs Crewe previously I was happy to give the local company a go at producing prints of all sizes. With clients including Sony Playstation, Royal Enfield and Getty quality was paramount.
I requested a quotation which I received the next morning direct from Ben Caldwell the Director, a very friendly and obliging member of the team, so are a vast majority of staff, however dropping the artwork off I received a very different attitude from a very difficult and abrasive member of staff at reception.
I was told in a very stern manner have you replied to the quote sent last night in which I replied I wasn’t aware of a quote last night I received one yesterday morning. “No it was sent to you last night” which was repeatedly reiterated in a coarse manner until she checked the emails in which she noticed in was in the morning no apology made.
I was then told I would need to pay up front, something that isn’t very clear from the quotation neither was it mentioned during our conversation to confirm the order.
I was also told by this individual she didn’t like my attitude, which I found disgusting after her flippant remarks.
Here are the terms you decide if it’s clear Payment: 30 days from date of invoice for account customers and with order for non-account customers.
I apologised on several occasions that I hadn’t realised that was the case and offered to pay in full, my card details were taken. On my return to my office I’d noticed the above mentioned quotation and contacted the printers again to highlight that the terms were not clear regarding payment in which I received a barrage of verbal abuse from the same member of staff and talked down to like a child.
I emailed Ben the director at this stage as he seemed more customer based than his own staff, I expressed my concerns and we moved on as he assured me action would be taken and my order processed with an agreed time to pick up the art work. I had at this stage informed my clients when the work would be ready. However on contacting the printers I was told by Ben’s father who introduced himself as Jeff until pressed for his position( another Director) they hadn’t completed the work and it would be next week at the earliest and that his Son was on Holiday.
Jeff as he called himself will not be surprised at these comments and findings as I did warn I would be leaving a review of his company as a warning to other companies wishing to trade, something that didn’t seem to bother him.
Today I have found a cheaper quote and a friendlier team to deal with so damage has been limited. However this could easily been financially damaging had it been for one of my major clients. I cannot express the importance in these difficult times for help customer service and a need to remember the customer is important. Terms and conditions need to be clear and transparent and also need to protect the client if problems arise.